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Never Miss an Email From Us

Our emails sometimes land in Promotions or Spam. Follow the steps below for your email app to make sure they always reach your primary inbox.

Gmail — Web (Desktop)

1
Find any email from @paywall-hero.com and open it. Check your Promotions or Spam tab if you don't see it in Primary.
2
Click ⋮ at the top right of the email.
3
Find and click Filter messages like this.
4
Click Create filter.
5
Check Categorize as, click Choose category, then click Primary.
6
Click the Create filter button.

Gmail — iPhone or Android App

1
Find the email from Paywall Hero. Tap the Promotions or Spam label in the side menu if you don't see it.
2
Open the email, then tap the three-dot menu ⋮ at the very top right corner of your screen.
3
Tap Move to → Primary.
4
Tap Yes when prompted to apply this to future emails.
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If you found our email in Spam, open it and tap Not spam first — then follow the steps above to move it to Primary.

Apple Mail — iPhone or iPad

1
Open the Mail app and find the email from Paywall Hero. Check your Junk folder if you don't see it in your inbox.
2
Open the email, then tap the sender name or address at the top of the message to expand the details.
3
Tap Add to VIP or tap Add to Contacts. Either option tells Apple Mail to always deliver our emails to your inbox.

If the email landed in Junk

1
Open the Junk folder and find the Paywall Hero email.
2
Swipe left on the email and tap More, then tap Move to Inbox.
3
Then follow the steps above to add the sender to your contacts or VIP list so it doesn't happen again.

Apple Mail — Mac

1
Find the email from Paywall Hero (check Junk if needed).
2
Hover over the sender name at the top of the email until a dropdown arrow appears. Click it.
3
Click Add to VIP or Add to Contacts.
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Adding us to your contacts is the most reliable way to ensure delivery — Apple Mail will always prioritise emails from people in your contact list.

Outlook — Web (Desktop)

1
Find the email from Paywall Hero. Check your Junk Email or Other folder if it's not in your inbox.
2
Right-click the email in your inbox list.
3
Click Move to Focused Inbox (if you use Focused Inbox) — or Never move to Junk if it landed in Junk. If prompted, choose "Always" to apply this rule to all future emails from us.
4
For extra reliability: right-click the email again, choose Add to Safe Senders. This tells Outlook to always trust emails from our address.

Outlook — iPhone or Android App

1
Find the email from Paywall Hero (check the Other tab or Junk folder).
2
Open the email, then tap the three-dot menu (⋯) in the top right.
3
Tap Move to Focused Inbox — or Move to Inbox if it was in Junk.
4
When asked if you want to do this for all future messages, tap Yes.
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If your Outlook account is through your workplace, your IT department may filter certain emails. Contact them if you continue to have trouble receiving our emails.